By Square 4 Team | 15/05/2026

Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy

Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …

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The FCA’s Vulnerability Review – A Deep Dive

On 7 March 2025, the Financial Conduct Authority (FCA) published the findings from its thematic …

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Range Rover Sport in black in London.

Preparing for Proactive Redress After FCA’s DCA Announcement

The FCA has today (11th March 2025) confirmed its approach and next steps in relation …

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London

‘Safeguarding’ a key FCA priority for the payments sector

On 3rd February 2025, the FCA issued a Dear CEO letter to firms that fall …

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Two and a half years on: How have Wealth Management firms responded to the Consumer Duty

The introduction of the Consumer Duty has seemingly started a new chapter for wealth management …

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2025 Consumer Duty Board Report – An Updated Guide

On 11 December 2024, the Financial Conduct Authority (FCA) issued its findings of the review …

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Dear CEO: Our Custody and Fund Services Supervision Strategy Letter

In December 2024, the FCA issued a series of Dear CEO letters, including one titled …

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london financial and commercial skyscrapers

Ongoing Service Proposition – A Call To Action

Backdrop It will not surprise some that ongoing service propositions are in the regulatory spotlight …

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Root Cause Analysis

Operational Horizon: Performing Complaints Root Cause Analysis

Root Cause Analysis – a broader scope required under the Consumer Duty Performing Root Cause …

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Board Report

Dear CEO: A Letter to Providers of Lifetime Mortgages

FCA sets out key supervision priorities for lifetime mortgage providers On 24 October 2024, the …

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