Insights | Square 4 - Page 14 of 14

By Square 4 Team | 15/05/2026

Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy

Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …

Categories

Consumer Duty

07/01/2022

Consumer Duty White Paper – Prepare for tomorrow, today

The FCA has stated that the new Consumer Duty is a ‘paradigm shift’ – find …

Consumer Duty

09/12/2021

The new Consumer Duty – higher standards of consumer protection, but what does this mean for firms?

The FCA is consulting for a second time on its wide-ranging regulatory overhaul and evolution …

Business Photo

08/11/2021

Raising standards in the Appointed Representative Regime

The Principal and Appointed Representative (AR) relationship has always been an area of keen focus …

07/10/2021

Square 4 Partners announce latest appointments following successful launch

[Press Release For Immediate Release (07/10/2021)] Square 4 Partners Ltd (‘Square 4’) have today announced …

05/10/2021

The FCA’s approach to assessing firms’ culture is rapidly evolving

Culture remains central to how the FCA supervises regulated firms, as highlighted by Sheldon Mills, …

FCA

14/09/2021

Vulnerability – Ensuring Good Outcomes For Consumers

Creating processes enables firms to achieve operational efficiency and supports risk management. It provides a …

19/08/2021

Forbearance – Taking an Individual Customer Approach

Best practice collections activity requires active and personalised customer engagement, now more than ever, there …

12/07/2021

The FCA’s Consumer Duty – the continued evolution of outcomes-based regulation

We are all familiar with the concept of ‘Treating Customers Fairly’ or TCF – which …

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By Sara Haworth - Senior Consultant | 28/01/2025

2025 Consumer Duty Board Report – An Updated Guide

On 11 December 2024, the Financial Conduct Authority (FCA) issued its findings of the review …

By Darren Fisher (Advisory Director) & Natalie Baglin (Senior Consultant) | 12/10/2023

Goodbye TCF. Hello Consumer Duty.

In the early days of Consumer Duty (the Duty) consultation, there was a belief amongst …

By Simon Goryl & Sara Haworth | 30/09/2024

Outcomes Monitoring – A Good Practice Guide

With the introduction of the FCA’s Consumer Duty in July 2023, the regulatory focus has …

By Sara Haworth - Principal Consultant | 07/05/2025

FCA & FOS Complaints Data – A Deep Dive

Complaints data, it appears, is like waiting for buses. You wait a while and two …

Board Report

By Darren Fisher - Advisory Director | 19/12/2023

Consumer Duty: Annual Board Report – Don’t delay!

It’s almost six months on from the 31 July implementation deadline – so what’s next? …

By Darren Fisher - Senior Advisory Director | 06/08/2025

Unlocking Opportunity: The FCA’s Evaluation of General Insurance Pricing Practices Remedies

Insights on FCA Evaluation Paper 25/2 Introduction The landscape of general insurance pricing has …

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