Insights | Square 4 - Page 13 of 14

By Square 4 Team | 15/05/2026

Consumer Duty in 2026: Compliance, to Culture, to Customer Advocacy

Consumer Duty has entered a materially different supervisory phase. The FCA is no longer assessing …

Categories

steel

By Simon Goryl - Advisory Director | 07/12/2022

Reg Update: PS22/14 – Consumer Redress Scheme for Unsuitable Advice to Transfer Out of British Steel

Overview On the 28th of November 2022, the FCA issued PS22/14, outlining the final scope …

For this blog, we’re talking specifically about Outcome 1 – Products and Services. Watch this space for future blogs representing the remaining outcomes.

14/11/2022

Product Governance in a Consumer Duty World

‘A firm must act to deliver good outcomes for retail customers’ – a phrase I’m …

Compliance Monitoring Plan

09/11/2022

Outcomes Testing in a Consumer Duty World

The FCA’s new Consumer Duty is a vital aspect of the current regulatory regime. This …

Cost of Living Coin Britain Pound Finances

18/10/2022

FCA Request for Information: Cost of Living Forbearance outcomes testing work

The FCA has rightly turned its attention again to those customers who are struggling with …

Motor finance commission - car

11/08/2022

Motor finance commission – the new battleground for brokers and lenders within motor finance?

Following the widely expected ban by the FCA on discretionary motor finance commission models, the …

Consumer Duty

04/07/2022

Square 4’s top tips for successful Consumer Duty implementation

The new Consumer Duty is a package of measures that consists of a new principle, …

FCA

17/05/2022

Diversity of thought and opinion – FCA Strategy, Business Plan 2022/23 and the new Consumer Duty

The transformation at the FCA under Nikhil Rathi, Chief Executive, is now in its second …

FCA BUSINESS PLAN

12/04/2022

FCA Strategy and Business Plan 2022/23

On 7 April 2022, the FCA issued two key documents. The first was their three-year …

Appointed Representative Regime

02/02/2022

Reforming the Appointed Representative Regime – a Spotlight on Principal and Hosting Firms

The FCA recently published Consultation Paper 21/34 (CP21/34) aimed at improving the Appointed Representative (AR) …

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By Sara Haworth - Senior Consultant | 28/01/2025

2025 Consumer Duty Board Report – An Updated Guide

On 11 December 2024, the Financial Conduct Authority (FCA) issued its findings of the review …

By Darren Fisher (Advisory Director) & Natalie Baglin (Senior Consultant) | 12/10/2023

Goodbye TCF. Hello Consumer Duty.

In the early days of Consumer Duty (the Duty) consultation, there was a belief amongst …

By Simon Goryl & Sara Haworth | 30/09/2024

Outcomes Monitoring – A Good Practice Guide

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By Sara Haworth - Principal Consultant | 07/05/2025

FCA & FOS Complaints Data – A Deep Dive

Complaints data, it appears, is like waiting for buses. You wait a while and two …

Board Report

By Darren Fisher - Advisory Director | 19/12/2023

Consumer Duty: Annual Board Report – Don’t delay!

It’s almost six months on from the 31 July implementation deadline – so what’s next? …

By Darren Fisher - Senior Advisory Director | 06/08/2025

Unlocking Opportunity: The FCA’s Evaluation of General Insurance Pricing Practices Remedies

Insights on FCA Evaluation Paper 25/2 Introduction The landscape of general insurance pricing has …

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