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By Tom Jeffery - Advisory Director (Operations & Remediation) | 05/04/2023

Operational Horizon: preparing for mass claims

The UK financial services market is a complex and ever-changing industry, with a wide range …

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By Paul Scott - Managing Director | 03/07/2023

Square 4 Partners announces the appointment of Jeannette Lichner as its Chair

Square 4 Partners Ltd (‘Square 4’) has today (Monday 3 July 2023) announced the appointment …

By Natalie Baglin - Senior Consultant | 31/05/2023

Consumer Duty – The Final Stretch

With only a couple of months to go until the 31st July deadline for new …

By Tom Jeffery - Advisory Director (Operations & Remediation) | 11/05/2023

Operational Horizon: Performing Complaints Root Cause Analysis

Root Cause Analysis – demystifying it all! Reading the latest FCA Complaints data report, we …

By Tom Jeffery - Advisory Director (Operations & Remediation) | 05/04/2023

Operational Horizon: preparing for mass claims

The UK financial services market is a complex and ever-changing industry, with a wide range …

By Matthew Drage - Managing Director | 28/03/2023

Outcomes Monitoring in a Consumer Duty World

[First Published by the PIMFA Winter Journal in March 2023] Overview The Consumer Duty will …

By Matthew Drage - Managing Director | 08/03/2023

Joining the Dots – Considering the Price and Value Outcome

[First Published by the CCTA magazine in March 2023] Overview The price and value of …

By Simon Goryl - Advisory Director | 07/12/2022

Reg Update: PS22/14 – Consumer Redress Scheme for Unsuitable Advice to Transfer Out of British Steel

Overview On the 28th of November 2022, the FCA issued PS22/14, outlining the final scope …

14/11/2022

Product Governance in a Consumer Duty World

‘A firm must act to deliver good outcomes for retail customers’ – a phrase I’m …

09/11/2022

Evidencing Outcomes in a Consumer Duty World

The FCA’s new Consumer Duty is a vital aspect of the current regulatory regime. This …

Popular Blogs

By Paul Scott - Managing Director | 03/07/2023

Square 4 Partners announces the appointment of Jeannette Lichner as its Chair

Square 4 Partners Ltd (‘Square 4’) has today (Monday 3 July 2023) announced the appointment …

By Natalie Baglin - Senior Consultant | 31/05/2023

Consumer Duty – The Final Stretch

With only a couple of months to go until the 31st July deadline for new …

By Tom Jeffery - Advisory Director (Operations & Remediation) | 05/04/2023

Operational Horizon: preparing for mass claims

The UK financial services market is a complex and ever-changing industry, with a wide range …

07/04/2023

Creating, implementing and embedding a new First Line Assurance Outcomes Monitoring Framework for a UK challenger bank

Scenario: To support our client’s transition to, and compliance with the Consumer Duty, the bank …

By Matthew Drage - Managing Director | 28/03/2023

Outcomes Monitoring in a Consumer Duty World

[First Published by the PIMFA Winter Journal in March 2023] Overview The Consumer Duty will …

07/01/2022

Consumer Duty White Paper – Prepare for tomorrow, today

The FCA has stated that the new Consumer Duty is a ‘paradigm shift’ – find …

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