By Tom Jeffery - Advisory Director (Operations & Remediation) | 05/04/2023

Operational Horizon: preparing for mass claims

The UK financial services market is a complex and ever-changing industry, with a wide range …

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Reg Update: PS22/14 – Consumer Redress Scheme for Unsuitable Advice to Transfer Out of British Steel

Overview On the 28th of November 2022, the FCA issued PS22/14, outlining the final scope …

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Product Governance in a Consumer Duty World

‘A firm must act to deliver good outcomes for retail customers’ – a phrase I’m …

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Evidencing Outcomes in a Consumer Duty World

The FCA’s new Consumer Duty is a vital aspect of the current regulatory regime. This …

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FCA Request for Information: Cost of Living Forbearance outcomes testing work

The FCA has rightly turned its attention again to those customers who are struggling with …

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Undisclosed commission – the new battleground for brokers and lenders within motor finance?

Following the widely expected ban by the FCA on discretionary motor finance commission models, the …

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Diversity of thought and opinion – FCA Strategy, Business Plan 2022/23 and the new Consumer Duty

The transformation at the FCA under Nikhil Rathi, Chief Executive, is now in its second …

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FCA Strategy and Business Plan 2022/23

On 7 April 2022, the FCA issued two key documents. The first was their three-year …

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Reforming the Appointed Representative regime – a spotlight on Principal and hosting firms

The FCA recently published Consultation Paper 21/34 (CP21/34) aimed at improving the Appointed Representative (AR) …

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Consumer Duty White Paper – Prepare for tomorrow, today

The FCA has stated that the new Consumer Duty is a ‘paradigm shift’ – find …

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