Case Studies Archives - Square4

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07/04/2023

Creating, implementing and embedding a new First Line Assurance Outcomes Monitoring Framework for a UK challenger bank

Scenario: To support our client’s transition to, and compliance with the Consumer Duty, the bank …

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07/04/2023

Creating, implementing and embedding a new First Line Assurance Outcomes Monitoring Framework for a UK challenger bank

Scenario: To support our client’s transition to, and compliance with the Consumer Duty, the bank …

01/04/2023

Supporting a UK challenger bank with 55 complaint handlers

Scenario: Following exceptional growth as a leading UK Challenger Bank, the business needed to upscale …

By Zein Al-Bader - Managing Director | 02/01/2023

Training 3,000 customer-facing employees on first-point-of-contact complaints management for a UK challenger bank

Scenario: As part of our client’s Consumer Duty planning activities, it identified significant challenges and …

01/03/2022

Supporting a household name savings provider with 33 administrative resources and 19 Customer Service operatives

Scenario: Further to the sharp increase in the Bank of England base rate observed in …

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